FAQs

When will I receive my order? 

Once we receive your online order, We will start processing the order right away.   

Standard Shipping 
Orders on Standard Shipping are delivered within 4-8 business days from the order's ship date. Most Standard orders will be processed and shipped within 1-2 business days, depending on product availability. Unfortunately, we do not ship to  P.O. Boxes for safety reasons.  Most order are shipped and delivered Monday through Saturday, except major holidays. 
 
3 Day Shipping 
Orders on 3 Day Shipping are delivered within 3-4 business days including preparation time from the order’s date, depending on product availability. Unfortunately, we do not ship to P.O. Boxes for safety reasons.  Most order are shipped and delivered Monday through Saturday, except major holidays. 

 
2 Day Shipping 
Orders on 2 Day Shipping are delivered within 2-3 business days including preparation date from the order's date, depending on product availability. Unfortunately, we do not ship to P.O. Boxes for safety reasons.  Most order are shipped and delivered Monday through Saturday, except major holidays. 
 
Next Day Shipping 
Orders on Next Day Shipping are delivered within 1-2 business days including preparation time from the order date, depending on product availability. Unfortunately, we do not ship to P.O. Boxes for safety reasons.  Most order are shipped and delivered Monday through Saturday, except major holidays. 
 

How long does it take before my order ships? 

Most orders require 1-3 days for preparation depending on availability. Once we are done at the quality check, we will do customized packaging before shipping. Please note that we are carefully preparing each customer's order.  In case of an unexpected delay, we will contact you by email or phone. 

What kind of wax do you use? 

We are using natural coconut and soy wax blends. We do not add paraffin wax and any harmful ingredients.  Coconut and soy wax blend are well known as sources that are safe for both human and animal friends. However, you should be careful if you are allergic to those ingredients. 

How can I keep my candles in their original condition?

Candles may change color depending on few factors such as exposure to intense light for extended periods that will lead to original ingredient changes. To maintain good condition, we recommend displaying it in a dry and cool area instead of direct sunlight, warm, and humid area.  This natural coconut-soy wax blend will melt over 80 degrees Fahrenheit.  

Can you send samples of your products? 

We will add some samples to each order such as tealight candles for different scent from our products. Please enjoy and feel the warmth with each candle.  

Is it available to pick up in person?

We apologize, but we are an online store and will open a physical store near you for our valued customers. We will update as soon as we open our physical store so please stay tuned!